In Business Since 2006
(919) 490-1172
Reserve a table at Pulcinella's Restaurant
Mon 11:00 AM-10:00 PM;Tue 11:00 AM-10:00 PM;Wed 11:00 AM-10:00 PM;Thu 11:00 AM-10:00 PM;Fri 11:00 AM-10:00 PM;Sat 11:00 AM-10:00 PM;Sun 11:00 AM-10:00 PM
CASH ONLY, MASTER CARD, VISA
Corporate Events|Take Out|Family Friendly|Handicapped Accessibility|Dine In|Reservations|Outdoor Dining|Casual Dining|Beer|Appetizers|Lunch Menus|Pasta|Wines|Alcoholic Beverages|Children's Menus|Salads|Gourmet Pizza|Gourmet Foods
Parking-on-Site
Reservations Suggested
Children's Menu
Home Meal Replace
Booster/High Chairs
Non Smoking Area
Wheelchair Access
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Posted by thebreadman1986 on 4/20/2009
For nearly 2 years now, my company has been venturing to Durham for lunch at Pulcinella's. The food is (for the majority of the time) fantastic and the owner seems to be a top notch guy. However, for the majority of this time we've always had a joke about getting the kid with the short black hair. It never fails that you will have bad service with this waiter, but today took the cake. When the table leaving as you sit down says "good luck getting some water", it's never a good sign. The kid also failed to bring bread as well, something very important in a setting such as Pulcinella's. If the problem is that it was too busy, that's never the case. Never have I felt scorn for asking for water prior to today. In the shape the economy is in today, customer service should be your top priority. Until this kid gets his attitude straightened out, try at all costs to avoid his service. Not one refill, check up, or smile the entire lunch. Only from the owner did we get any of these. This is inexcusable, to the point that I took the time out of my day to write this review.
Posted by WattsA on 4/8/2009
I have made it a habit to go there atleast once a week. At first I ignored the service (young kids usually not to0 focused on their work) until this last adventure. I went there this week and ordered the special. I had a difficult time getting refills of water and ice and when my meal came it was luke warm at best. I was surprised because usually the food is hot. When I called the waitress over and told her, she merely looked at me and offered no suggestions. I did not see Reno around so I just ask it to be wrapped up to take home. I understood that the waitress was more interested in waiting on as many tables as she could than the quality of her service. It's a shame because I did enjoy the environment and food.
Posted by netsirk77 on 3/31/2009
I have been a diner at Pulcinella's for years, recently they have redecorated and changed up the menu, and it is amazing. I am a huge fan of the chicken marsala and the homemade marinara sauce! The atmosphere in this restaurant is so cozy! Although if you are in a rush on a busy night, i.e. Fri. or Sat MAKE A RESERVATION! My husband and I dine here at least once a week, and are always satisfied! Kristen is usually our server, ensuring that we have quality service! We love this place; food, managment and other staff all together. CHECK IT OUT!
Posted by maggie17 on 8/23/2007
I have been to this restraurant many times over the years and never have I had such bad service as I did the other night. I was very disappointed. First, after he had been staring at our table for about 10 min, I had to go and ask the owner just so our table could get some water and order our dinner. Although very apologetic, the owner (and the waiter that followed) did not do much to redeem the service. We asked for more bread, did not get it. We waited for our check for what seemed like forever while the owner and our waiter chit chatted with other tables and customers. Don't waste your time. There are plenty of other good Italian restraurants with superior service in Southern Durham.
Posted by kawboyd on 3/20/2007
I really do like this place. It's what I would call a good neighborhood, family-friendly restaurant. The ambience is simple and open, and while it can get a bit noisy depending on who else is dining, we have never had a bad experience here. The service is attentive but not overbearing, and the food is always excellent. I highly recommend it. The eggplant parmesean is one of my wife's favorites.
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